Service is the enduring foundation upon which Lu Silk has stood, the core strength that has enabled its continuity and development in the modern era. From the early days when team leaders rode bicycles to sell silk fabrics in rural areas, to today's sales consultants visiting clients' homes for product trials, every detail of life represents a link in the service chain of Lu Silk...

Lu'an Prefecture weaves its deep commitment to users with the warmth of silk, always cherishing its loyal members as family. We not only promise quality through initiatives like "hassle-free returns" and "compensation of ten thousand for any counterfeit," but also safeguard every trust with a lifelong after-sales service system—from considerate care and cleaning to revitalizing old items, from eco-friendly recycling to customized wedding room setups, ensuring each product becomes a bond that conveys warmth. Membership points never expire, with every purchase translating into redeemable tokens of appreciation; active annual users receive customized gifts of gratitude, while couples who purchase wedding quilts are presented with commemorative pillows on their anniversaries, bearing witness to years of tranquility. For high-tier members, we create exclusive privileges through cultural gatherings such as private afternoon tea events at the Forbidden City, blending traditional craftsmanship with the aesthetics of daily life. With care that transcends mere transactions, Lu'an Prefecture accompanies users in writing the warm promises of life’s important moments, ensuring every stitch becomes a tender mark in the flow of time.